Privacy Policy

Personal information provided by customers is only used for purchasing and selling purposes. It is kept absolutely confidential based on reputation, trust and corporate responsibility before the law.

Scope of Information Collection

The personal information we collect is basically Name, Address, Phone Number, Email, Tax Code (if any, in case of VAT invoice). This information is used to identify customers in the wholesale exchange process. We also collect information about customers when customers contact us via email, phone or other means of communication including social media.

Customers will be responsible for the security and storage of all service usage activities in their email box. In addition, customers are responsible for promptly notifying us of any unauthorized use, abuse, security breach, or storage of contact information for third parties to take appropriate action.

When customers transact on the website Horeco.vn, customers unconditionally agree to the terms of this Privacy Policy.

Scope of Information Use

Horeco.vn uses the information provided by customers to:

  • Provide services to customers
  • Delivery to the address provided by the customer
  • Send marketing and promotional emails about products sold by Horeco.vn
  • Send new notifications about product models as well as new activities to customers of Horeco.vn website
  • Contact and resolve with customers in special cases
  • Do not use customer's personal/legal information for purposes other than confirmation and contact related to transactions at Horeco.vn
  • Provide to the shipping service party when using the shipping delivery service
  • When requested by a judicial agency including: the Procuracy, court, police investigation agency related to a customer's violation of the law.

In case the server storing information is hacked, leading to the loss of personal/legal data of customers, Horeco.vn will be responsible for notifying the authorities to promptly investigate and handle the incident. At the same time, we will also notify the customer.

Information Retention Period

The user's personal/legal data will be stored throughout the cooperation process between Horeco.vn and the customer. The data will only be destroyed when the customer completely terminates all transactions with Horeco.vn and there is a request to cancel the storage of contact information from the customer.

  • In case the user wants to delete all information about the account, please contact us at the address below:

HORECO CONSUMER GOODS JOINT STOCK COMPANY
Address: No. 590-592 Lien Phuong, Lucasta Khang Dien Villa Area, Long Truong Ward, Ho Chi Minh City.
Email: info@horeco.vn
Website: https://horeco.vn/

  • In case customers want to check, update, or adjust their personal information, please send the information that needs to be edited to email: info@horeco.vn. We will provide technical support to users to edit information upon receiving the request.

Commitment to Customer Information Confidentiality

We are committed to keeping customers' personal information on the website Horeco.vn absolutely confidential according to Horeco's personal information protection policy. The collection and use of each customer's information is only done with the consent of that customer. Except in cases where the law provides otherwise.

Do not use, transfer, provide or disclose to third parties customer's personal information without the customer's consent.

We will provide some information such as: name, address, phone number to the shipping service when using the shipping delivery service.
In case the server storing information is hacked, leading to the loss of customer personal data, Horeco will be responsible for reporting the incident to the authorities for timely investigation and handling, and we will also notify the customer.

If the customer believes that we have provided their information to a third party without their consent, the customer has the right to complain to us at the above address. Our company is obliged to resolve issues related to the security of customer information when considering the evidence provided by the user to be well-founded and is responsible before the law.