With each order, Horeco always wants to give its greatest gratitude to customers. That is what prompted this “Delivery Policy” to be established. We always hope to bring the most convenience and benefits to your purchasing process.

1. Scope of Application

This delivery policy applies to all orders with Horeco. Including customers who buy products at horeco.vn website; Customer support system from hotline, fanpage, zalo, customers via email…

2. Liability For Transported Goods

Horeco affirms its responsibility for goods and risks such as loss or damage during the transportation of goods from Horeco’s warehouse to customers.

It is the customer’s responsibility to inspect the goods upon receipt. When detecting damaged, scratched, broken, dented, or wrong goods, please sign to confirm the condition of the goods with the delivery staff. After that, contact Horeco’s support staff for advice on exchange and return.

After you have signed to receive the goods without notes or comments about the goods, we are not responsible for the return requests for the above reasons.

If the shipping service is specified by you, you will be responsible for the goods and risks such as loss or damage of the goods during the transportation from our warehouse to you. . The customer will bear the costs and related losses.

3. Other Terms

Free shipping policy will be specified at the time of purchase for products purchased during golden hour promotions, shocking prices…

Horeco only ships to the registered person when making a purchase. In the course of delivery, if there is an unclear change of recipient, we have the right to refuse delivery and ask you to pick up the goods at our point of sale.

If the delivery address is not clear, is located in a corner, or in dangerous places, mountainous areas, difficult transportation, we have the right to refuse to ship, deliver and receive goods directly. next.

In cases of force majeure, due to natural disasters, floods, damage to ferry bridges, etc., we are not responsible for compensation for damages arising from delivery of goods on time or failure to deliver goods to the destination such as: agreed with the customer.

In case we have shipped the goods to the delivery location as agreed upon at the time of purchase, but for some reason the customer requests to return the goods, then the customer must bear the shipping costs according to the specified tariff. ours.

During special days or Festival days with limited traffic (road blocked for some vehicles…), delivery times may change. We will call the customer to agree on the delivery time.

For any questions or concerns, please contact:

Email: info@horeco.vn for consulting support.
Thank you customers for trusting and buying at Horeco.vn